CRFS, the mortgage industry’s premier provider of claim filing and recovery services, is pleased to announce the successful launch of a new organizational design strategy that allows it to attract and retain experienced claims professionals from around the country. The innovation lies in the fact that rather than building and maintaining multiple physical work sites to domicile these employees, CRFS is utilizing a remote staffing model that allows them to work in the location of their choice.
Said Sean Casher, CRFS’ Director of Human Resources, “Coupled with ongoing investments in workflow technology, this remote workforce concept allows us to tap into a pool of highly qualified candidates that is much larger than what we access through brick-and-mortar office locations. And the customizable work schedules of the remote teams provide the company with both the scale to support large client relationships and the flexibility to manage smaller project work.”
Coinciding with the roll out of the remote staffing model is the announcement that CRFS has hired industry veteran Laura McNeilly. McNeilly joins CRFS as the Remote Workforce Director and brings with her over 13 years of experience in leading and managing remote teams and over 16 years handling all aspects of mortgage servicing, property preservation, and claims management. Prior to CRFS McNeilly held key management positions at ResCap Liquidating Trust, Ocwen Loan Servicing, and GMAC Mortgage.
As CRFS president Steve Mowers notes, “CRFS is growing at a rapid pace and we remain dedicated to the success of our clients. Our growth trajectory is a result of our personal approach to client relationships and our team’s adaptability, professionalism, and unmatched expertise. Bringing a top talent like Laura on board to lead our remote work team positions us and our clients for continued success.”
CRFS has fueled its growth through expanded service offerings and a thriving client base. Considered the largest non-bank processor of government claims in the United States, the Company continues to set the standard in the claims management industry by recovering, on average, an additional $2,500 per file for their clients. Clients also turn to CRFS for expertise in FHA, VA, and USDA claims recovery, HUD audit support and consulting services, loss analysis review, portfolio acquisition due diligence, and more.