Jodi Gaines

Chief Executive Officer

A 35-year veteran to the mortgage industry, Jodi Gaines started her career as a humble claims clerk at Anchor Mortgage before rapidly ascending the management ranks to the position of AVP and Officer of North American Mortgage Company. In 2002, Gaines co-founded Claims Recovery Financial Services (CRFS), an investor and government claim services provider, at her kitchen table. She quickly grew CRFS to over 600 employees before joining Insight One in 2019. Gaines returned to CRFS as CEO and Owner in February 2024.  Gaines is an established advocate in the mortgage servicing industry and contributes through multiple trade and community organizations, including MBA’s Loan Administration Committee, NYMBA as Executive Board Member and Past President.  Gaines also volunteers her time to local not for profit organizations including she is the current President of United Way of Orleans County and Secretary of Holy Family Parish.

As CEO of CRFS, Gaines working closely with the management team of CRFS and CRFS clients to ensure CRFS is meeting and exceeding client expectations and well as providing valuable feedback and solutions to help our clients reduce losses, increase recoveries, and identify areas of efficiency.