THE CLAIMS MANAGEMENT EXPERTS

your trusted partner

Since our founding in 2002, we have grown to become the leader in post-default claims management solutions. Our unmatched quality, timeliness and experience will reduce losses, maximize recoveries and allow the reallocation of vital internal resources. By offering a diverse mix of products and services, designed to function both independently or in a bundled approach, we increase the total value received on an investment made in us.

“Since 2002, we’ve taken pride in our ability to provide speed and precision that is simply unmatched. Our team is as entirely committed to our clients as we are to staying up-to-date on industry regulations, which is how we have grown to be the industry leader in post-default claims management.”

jodi gaines
CO-FOUNDER AND VICE CHAIR

our promise

Our promise to every client is that we will deliver quality work on time—every time. We’ll work diligently to maximize recoveries, meet industry deadlines and client expectations, while maintaining the highest level of accuracy and regulatory compliance.

QUALITY

We consistently deliver quality products and superlative service, strive for continuous improvement, and respond vigorously to industry changes.

TIMELINESS

We have a sincere promise to every client to provide unmatched timeliness—whether getting claims filed before deadlines or simply responding to an email, they can count on us.

EXPERIENCE

We set the industry standard by consistently exceeding our clients’ expectations. By keeping our team highly trained, we earn a reputation as the acknowledged subject matter experts.

our leadership

As the industry expert, CRFS provides unmatched product knowledge accumulated through our 100+ years of combined management experience. This exceptional knowledge has enabled us to become the leading provider of default service outsource and consulting solutions.

jodi gaines
CO-FOUNDER & VICE CHAIR
steven mowers
PRESIDENT
sean snook
SENIOR VICE PRESIDENT, COMPLIANCE
chris ball
DIRECTOR, INFORMATION TECHNOLOGY
chris cappetta
CORPORATE CONTROLLER
jeffrey clark
VP, SALES & MARKETING
staci everetts
VP, HUMAN RESOURCES
jackie gardner
VP, CLIENT RELATIONS
chris hochgraf
VP, OPERATIONS
nancy westlund
VP, OPERATIONS