your trusted partner

Since our founding in 2002, we have grown to become the leader in post-default claims management solutions. Our unmatched quality, timeliness and experience will reduce losses, maximize recoveries and allow the reallocation of vital internal resources. By offering a diverse mix of products and services, designed to function both independently or in a bundled approach, we increase the total value received on an investment made in us.

December 2022 marks our 20th year in the post-default segment of the residential mortgage industry. In that time, our first priority has remained providing our clients with unmatched timeliness, exceptional customer service, and measurable results as we continue to grow to meet the changes and challenges of our industry. Click here to find out more.

“Since our founding in 2002, the CRFS team has taken great pride in the ability to provide clients with quality service that is simply unmatched. Our team is entirely committed to serving our clients with speed and precision, while continually staying up-to-date on industry regulations. Our service combined with our values is how we've grown to be the industry leader in post-default claims management.”

jodi gaines
Chief Executive Officer

our promise

Our promise to every client is that we will deliver quality work on time—every time. We’ll work diligently to maximize recoveries, meet industry deadlines and exceed client expectations, while maintaining the highest level of accuracy and regulatory compliance.


We consistently deliver quality products and superlative service, strive for continuous improvement, and respond vigorously to industry changes.


We have a sincere promise to every client to provide unmatched timeliness—whether getting claims filed before deadlines or simply responding to an email, they can count on us.


We set the industry standard by consistently exceeding our clients’ expectations. By keeping our team highly trained, we earn a reputation as the acknowledged subject matter experts.

our leadership

As the industry expert, CRFS provides unmatched product knowledge accumulated through our 100+ years of combined management experience. This exceptional knowledge has enabled us to become the leading provider of default service outsource and consulting solutions.

Jodi Gaines
Chief Executive Officer
steven mowers
Chief Financial Officer
sean snook
Stacy Newell
VP of Operations
Kelly Rogers
Director of Compliance and Training
Audrey Cady
Accounting and Finance Executive